A quick guide to having a ready-to-go SCC customer account
In case you missed the news, Seattle Canine Club now has Online Customer Accounts. Customers can use these accounts to track your dog’s immunizations, your current daycare day totals and your transaction history.
While the majority of the transition to the new, digital system has been smooth, there has been a couple of bumps along the way. Thank you so much for your patience with us as we learn to integrate this new software into our daily routine. Today we would like to help our customers solve a couple of the more common issues that may be preventing you from getting your account as up to date as possible.
If You Have Not Yet Claimed Your Account
Every dog that is registered with Seattle Canine Club already has an account with us. If you have not already claimed your account, click HERE, and use the “forgot password” button if you know the email address you gave us on registering. If you are unsure of the email address used, please reach out to our staff (email@example.com) and we will assist you in securing your account.
Claimed Your Account, But Cannot Request Reservations
There are three items that will prevent an account from being able to sign up for a daycare or boarding. These three items are:
- Meet & Greet Not Completed
- Unsigned Agreement Forms
- No/Overdue Immunizations
Meet & Greet Appointment Required
All accounts created for our customers by SCC should already have a Meet & Greet appointment recorded. If a customer created the account, then a M&G will need to be marked as complete by SCC staff.
If you and your dog have already done this, please book a Meet & Greet appointment for the day you would like to come in for daycare. We will mark the M&G complete when you arrive, and then update our system at that time.
Unsigned Agreement Forms
While we have physical copies of owner agreements for all current dogs, we are asking our customers to please re-sign the agreements digitally in order to have them associated with the online account.
You can find these agreements on the main account page by going to the top menu, selecting the “My Account” drop-down, and clicking on “Agreements.” On the left side of the screen there should be an option to “view” and “sign” the agreements. Please familiarize yourself with the documents and digitally sign them.
Unavailable or Overdue Immunizations
During the digitization process we transferred as much previous data as we could from our old pen and paper system. Unfortunately, vaccination/immunization data was not one of the items that was able to be automated in adopting the online accounts. We have been working on updating these records behind the scenes, but because of the sheer volume of data, we could use your help.
If you have access to your dog’s latest immunization records you can upload them directly to your account. File types supported are common image files (eg: .JPG, .GIF, .PNG) as well as .PDF documents. After being uploaded, the files will be reviewed manually by SCC staff and your account updated.
If you do not have access to your dog’s current immunization records, simply call over to your vet’s office and ask them to send the documents to us at (firstname.lastname@example.org). Once they email us the records we will be able to manually update your account for you.
We Appreciate Your Support
We are so appreciative of your support while we upgrade! Let our staff know if there is anything we can do to make your experience with us (on- or off- line) more agreeable.
Rick and Staff